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Mixing Work With Play

Day in the life of Ana Ortiz

Manager, Administration, Universal Parks & Resorts

Why Ana Ortiz enjoys Universal Studios.



Universal Studios, one of the oldest and most famous Hollywood movie studios and theme parks, has always championed guest services, but in recent years the level of service has reached new heights. Ana’s department does everything they can to ensure that guests entering the gate have the very best day possible.

For Ana, the culture at Universal Studios is even more than the magic of the theme park. Certainly she and her team focus their attention on providing exceptional experiences for the millions of passing visitors, but they also make sure employees are satisfied and well taken care of. She cares for her coworkers and knows the senior management doesn’t see her as just a number. She finds the culture magnetic.

I’m amazed at how caring my department and employees are. We look out for each other because this is more than just a work place. Here, it’s like a family.