Director, Tours & Audiences NBC Studios

NBCUniversal has an opening for a Director, Guest Experience, Tours and Audiences NBC Studios as part of the Rockefeller Center Operations (RCO) Team. This is an opportunity to partner with clients across NBCUniversal to showcase NBCU brands to the general public and provide an elevated experience to all guests coming to 30 Rockefeller Plaza. This position reports to the Vice President, Guest Experience and requires a full-time on-site schedule. JOB PURPOSE: The Director will oversee all aspects of the guest experience and operations for the NBC Studio Tour and Live Audiences, ensuring operational excellence, elevated client service, and sustained business growth. ESSENTIAL FUNCTIONS: Lead the Tour and Audience teams to drive business success, operational efficiency, and continuous improvement. Manage all day-to-day operations for the NBC Studio Tour and Audience process Oversee a team of approximately five full-time staff and three contractors, fostering a culture of collaboration, accountability and high performance. Develop and implement operational enhancements to elevate the live audience and tour experience. Partner closely with AV, Engineering, and IT teams to maintain and improve all audio-visual and technology elements supporting the Tour and Peacock Lounge. Ensure exceptional client service standards through proactive communication, prompt issue resolution, and consistent quality delivery. Oversee internal tour requests both public and private from inquiry through execution. Oversee Page training for Studio Tours and Audience Services, ensuring alignment with NBCU Page Program standards. Collaborate with the NBCU Page Program, Security, and Facilities teams to align on operational priorities and safety protocols. Partner with the Sr. Director of Guest Experience, Partnerships & Development on internal activations Work with entertainment show audience coordinators to ensure seamless, consistent, and brand-aligned audience operations across all productions. Strategically plan audience timelines and scheduling to optimize show and guest flow