OVERVIEW: Service Quality is the cornerstone of the Service Desk and is the most important component with respect to providing a best in class customer experience.

OVERVIEW:The Knowledge and Platform lead is a key role within the Service Desk operational management team. This role is responsible for all aspects of the Knowledge Management Process as it pertains to the Global Service Desk. Here you will: Collaborate with internal subject matter experts, project delivery groups and other support teams in order to distill required technical and working practice knowledge into succinct articles for use by Tech Line analysts and end users.

Provide strategic direction and leadership in the research, evaluation, design, engineering and delivery of advanced end user computing technology solutions. Bringing innovative ideas to create a modern collaborative workplace. Interfaces with senior management, staff and vendors in accomplishing these goals. Responsible for the reference architecture and the roadmap that defines the implementation of technology to service NBCUniversal end user base. Responsibilities Architect and implement the strategic roadmap for the Windows platform for NBCUniversal.

OVERVIEW: This role is an exciting opportunity to be part of the NBCU's Global Service Delivery Team, Tech Line. Here you'll be the first point of contact for NBCU employees and partners who require technical support. This crucial role requires a high level of customer service to ensure best in class client satisfaction targets are both maintained and exceeded. In this technical role you'll support and acquire expert knowledge of our core NBCU IT landscape.

Come join NBCUniversal at an exciting time where it is transforming from an operational, tool-based cyber defense program to an intelligence and threat-based organization. The position will report to the Director of Product Security and will work directly with Senior Analysts, Security Architects, Software Development Engineers, as well as our business stakeholders throughout NBCUniversal to shape the future of cyber defense across the company.

The Sr. Principal Site Reliability Engineer for Workplace Technology Engineering is responsible for the design and operations of workplace solutions used globally by NBCUniversal employees and partners. The solutions span across a portfolio of employee experiences including devices, applications, workplace, and end-user support. This senior technical leadership role is expected to apply a software engineering mindset to system administration topics elevating the availability, reliability, and security of solutions while reducing operational costs.

The Technical Product Manager for Windows Services is responsible for research, roadmap planning, scope definition, and change management of 45K+ Windows workstations including virtual desktop infrastructure used globally by NBCUniversal employees and partners.

The Manager, Finance is primarily responsible for managing the financial analysis and approval process (Greenlight) of the shows produced and licensed by Telemundo and providing financial support to the Revenue Strategy and Innovation team. This position works closely with multiple teams across the organization including all centralized revenue groups and business unit leaders.

The Position Position OverviewThe Regional VP Finance will play a key leadership role in the LatAm organization, acting as a strategic business partner to the MD, LatAm Networks and the regional senior management team. The VP Finance directs and oversees all aspects of finance, providing financial oversight and helping to drive financial performance for the regions. The role includes direct oversight of the Spanish LatAm joint venture (SPL), non-JV central costs and consolidation of the Brazil joint venture.