Product Success Analyst

The Product Success Analyst supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Assists with research, collection, database administration, and analysis of customer data and feedback. Responsibilities Answer customer requests via email (Zendesk) and through our social media accounts when needed. Resolve customer complaints and issues. Maintain a constant communication with supervisor and Team Product to escalate issues and report bugs, failures timely.