At Universal Studios Hollywood, we are committed to developing the best leaders and delivering world-class guest experiences through a culture of continuous learning. The Senior Manager, Talent & Operational Learning will oversee the design, delivery, and evaluation of professional, leadership, and operational development programs. This role leads the strategy for professional development pathways, supervisor and lead development, while also owning new hire orientation and operational learning across the park.

Summary: The Sr. Manager, Employee Relations & Investigations will serve as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers, involving escalating allegations of unfair treatment, discrimination, harassment and retaliation. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong generalist skill set working in Union and Non-Union organizations.