Senior Manager, Legal Innovation & Operations (Spend & Billing)

Role Purpose: Reporting to the Director, Legal Innovation & Operations, Vendor & Cost Management, the Senior Manager owns the day-to-day operation of the Legal Department's e-billing, invoice, rate, accrual, outside counsel onboarding, and vendor-management processes and turns legal spend data into accurate, decision-ready reporting. The role partners with attorneys, outside counsel, Finance, and Procurement to keep legal spend visible, compliant, and well controlled. Here you can: Own the business administration and configuration of the Legal Department’s e-billing and matter management platform, including matter, firm, supplier, timekeeper, and rate structures, user access models, workflow design, validation logic, and system rules. Manage the invoice lifecycle from intake through payment, reviewing invoices against Outside Counsel Guidelines, approved rates, matter information, and budgets, and resolving exceptions with law firms, attorneys, Finance, and Accounts Payable. Identify and document potential billing-compliance issues, including rate discrepancies, duplicate charges, prohibited or non-billable charges, and apparent deviations from approved staffing or billing arrangements; resolve routine issues with the firm or provider through completion and escalate material or recurring exceptions to the Director. Lead the implementation and ongoing operation of AI-assisted invoice review and spend analytics, including configuration, evaluation criteria, human review controls, and measurement of results, and inform tool selection with operational testing and data. Run the recurring accrual-collection process with outside counsel and legal service providers, review submissions for completeness and consistency, and reconcile accrual data with Finance. Prepare recurring spend reports, billing-compliance metrics, and validated data inputs supporting law firm and provider scorecards, and quality-check source data before it is incorporated into leadership reporting. Analyze spend by legal group, firm, matter, and other established categories, and surface variances, unusual transactions, data gaps, and cost-saving opportunities. Coordinate supplier and system setup with Finance, Procurement and Accounts Payable, and maintain accurate firm, provider, engagement, vendor, and matter records and the Legal Department's outside counsel and vendor register. Serve as the primary operational contact for law firms and vendors on billing requirements, invoice status, e-billing procedures, and onboarding requirements, and provide guidance to internal users on legal spend and vendor processes.