Manager, Global Platform TV Servicing

About Us: NBCUniversal Global TV Distribution is responsible for the licensing and distribution of NBCUniversal product to all forms of television and streaming platforms in the U.S., Canada and in over 200 territories internationally. NBCUniversal’s content portfolio includes a vast and diverse library of more than 6,500 feature films and 170,000 television episodes, including current and classic titles, non-scripted programming, kids, sports, news, long-form and short-form programming from Universal Pictures, Focus Features, Universal Television, UCP, Universal International Studios, Sky Studios, Universal Television Alternative Studio, NBC Late Night properties, DreamWorks Animation, Telemundo, Universal Pictures Content Group, as well as locally produced content from around the world, and more. Global TV Distribution is a division of Comcast NBCUniversal. Overview: Reporting to the Director, Global Platform TV Servicing, the Manager will be responsible for servicing Episodic catalogue, current broadcast and if needed, promotional materials to Amazon Prime Video who licenses from NBCUniversal for Transactional EST (Electronic Sell-Through) and VOD. This position will be responsible for setting up delivery in a timely fashion and in accordance with contractual terms. This position also includes one direct report, which could be Full Time Employee or Contract. Responsibilities Interact with Sales, Sales Administration, Legal, Marketing, Publicity, Technical Services and outside Post Production and Storage facilities to ensure that all necessary materials are properly created and provided for the EST, VOD, and SVOD markets. Review and identify contractual terms to determine their impact on operations; advise Sales and Business leads and ensure license agreements are properly approved before the delivery of assets. Update purchase order and inventory systems with relevant delivery and invoice information. Maintain reports of all products licensed, delivery requirements, and status of servicing. Manage and complete the research and ordering process for materials needed to fulfill contractual requirements in accordance with department service level agreements, and as requested by clients for time sensitive launches. Investigate and resolve material rejections with minimal supervision. Handle a wide variety of inquiries from clients, responding promptly and/or redirecting to the appropriate contact for all questions and concerns regarding NBC Universal TV product. Collaborate with local client team leads, in both London and LA, to ensure overlapping workflows/processes are in sync across the department. Including but not limited to localization research and/or creation. Improve, establish, and implement processes and policies to increase efficiencies and productivity across applicable product lines as well as drafting and updating these workflows as necessary. Attend industry meetings and conferences to expand knowledge of Content Distribution Business and become a Subject Matter Expert. Coordinate closely with the metadata and art delivery team and assist in delivery when needed. Perform other related duties as requested by management The responsibilities associated with this position are not limited to the above descriptions and may be modified at any time by the Department or NBCUniversal