Manager, Post Support Engineering

The Manager of Post Support Engineering will lead a team of engineers responsible for supporting our cloud-based and on-prem environments for NBCUniversal O&T. The core responsibilities include (but are not limited to) overseeing day-to-day Post Production ticket escalation across multiple cloud platforms, ensuring all staff is documenting and is trained on new processes and technology. This position requires a thorough understanding of Avid, Adobe, Resolve, encoding and various asset management systems. Responsibilities: Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence. Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues. Deliver monthly performance and operational reporting to senior leadership and business units. Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients. Lead weekly engineering conversations, Onboarding sessions for new business units. Regular one-on-one coaching and career development conversations with team members. Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint. Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements.