Production Client Experience Coordinator

NBCUniversal is looking for a Production Client Experience Coordinator to join our Studio Services team in Universal City, California! In this role, you will work primarily with our team of Production Client Experiences in a wide variety of tasks to support productions filming on the Universal Lot. What You’ll Do: Integral studio representative for all on-lot production clients and office tenants. Collaborate closely with a team of client- focused specialists to deliver best in class/concierge-style service. Handle prospective customer inquiries and provide information on Universal Studios Lot facilities and production services. Prepare deal estimates and coordinate pricing & labor requirements with studio departments. Reserve and schedule stages, backlot areas, and studio facilities. Attend production, office, and tech scouts on behalf of the studio. Maintain a consistent on-set presence to monitor production needs and resolve issues promptly. Arrange logistical matters, including but not limited to parking, drive-ons, security access lists, safety regulations, USH tram route communications, and pertinent neighborhood notifications. Process billing for production and office clients; create Sphere deals, review posted charges, resolve discrepancies, and partner with finance to complete billing requirements. Manage vendor relationships and process invoices for supplies and services. Process maintenance requests for on-lot production facilities (paint, plumbing, electrical, HVAC, janitorial, pest control). Generate and manage work orders for studio departments, ensuring timely execution of services and corresponding billing. Plan and manage production office space allocations, maintaining accurate occupancy/vacancy records. Coordinate office setups and moves in collaboration with Facilities, IT, & Telecom teams, schedule furniture deliveries, removals, and reconfigurations . Maintain databases for ongoing client outreach/inquiries, production history, facilities issues, department files, and archival records. Represent Universal professionally during client interactions, scouts, and on-set visits to reinforce brand reputation. Provide day-to day administrative and logistical support to management. Assist with client outreach to capture relevant content from productions to support marketing/promotions/social media/website usage. Engage with clients at networking events. Assist with special projects, research and initiatives when required. Position involves on-site evenings and weekends as needed.