Director, Operations

As a Director, you will lead the strategy, performance, and day-to-day execution of for Set Lighting and Grip Departments across the Production Services Network. This role is accountable for building and scaling operational excellence through strong leadership, data-driven performance management, and cross-functional collaboration with production partners and vendors. You will oversee workforce productivity, equipment readiness, and network capacity to ensure operations is able to support production demands. This is inclusive of establishing operational standards, optimizing workflows, and driving continuous improvement. You will ensure all inventory is properly maintained and that safety, compliance, and process controls are consistently executed across all facilities. Your ability to manage complex operations, measure performance, and collaborate effectively with other departments will be critical to your success in this role. Ultimately, your goal will be to ensure that our production is executed seamlessly, and that we continue to deliver high-quality customer service while meeting operational and financial goals What You’ll Do: Lead warehouse operations across all sites, ensuring standardized, scalable, and high‑performing processes from order intake through fulfillment Define and maintain operational controls, best practices, and performance expectations for warehouse execution and customer delivery Develop resource allocation plans that ensure all operations have appropriate staffing levels, equipment, and capacity to meet operational targets Monitor and report on key financial and operational KPIs; translating insights into action plans that improve utilization, throughput, and cost efficiency Optimize warehouse capacity, asset utilization, technical test requirements, safety practices, and weekly rental activity to drive consistent operational performance and elevate overall service quality Serve as the subject matter expert on specialized rental and capital equipment, guiding teams in proper use cases, operational requirements, and customer applications Oversee and support capital and expendable procurement strategies Maintain strong knowledge of emerging LED, networking, and production technologies to proactively support client needs Cultivate and maintain strong relationships with motion picture and television production teams to ensure exceptional client experience Champion a high‑service, client‑focused culture across all team interactions Support departmental leadership with personnel management, including performance evaluations, scheduling, timekeeping, coaching, and disciplinary actions Foster a culture of professionalism, accountability, and exceptional customer service Remain adaptable in a dynamic production environment, adjusting priorities and resources as business needs evolve Maintain a thorough understanding of union contracts, labor regulations, and related legal requirements to ensure compliant operations