Manager, Production Technology Support

The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for NBCU, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the Miami, FL-based team supporting live television production control rooms, studios, and related equipment at the Telemundo Center. Responsibilities: Team Leadership Build and maintain a strong engineering team. Provide regular employee feedback and performance reviews. Develop partnerships across NBCU engineering teams with cross-facility support and engagement. Television Production Technology Support and Maintenance Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the NBCU Telemundo Center production facility. Responsible for the team that provides around-the-clock technical support of a complex broadcast production environment consisting of multiple studios and production control rooms. Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems. Coordinate the activities of team involved in the maintenance, support, deployment and configuration of broadcast equipment. Event Production Design and Support Collaborate with production to design technical plans supporting special, multi-camera live events. Work with production clients to successfully execute tactical support of event productions. Leading up to and during events, provide around-the-clock technical support of the broadcast production. Client Management Take a responsible role for projects and act as client interface, working both formally and informally with operations teams, clients, and executive management. Track timelines, manage priorities and schedules, and set client expectations. Capture technical requirements, provide solutions, and ensure resources are available to hit required timelines. Monitoring and Security Collaborate closely with the NBCU cyber security team to build systems with security best practices. Collaborate in building out enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting.