Product Manager

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. On the streaming team at NBC Universal, you’ll find more than a job. You’ll find a fast-paced, high-flying team of unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our team works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment. We are seeking to forge the next frontier of streaming through creativity, teamwork, and talent. We are a large organization that collaborates effectively because speed is critical. We challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. And we do it all in a culture of respect. We embrace authenticity and inspire people to thrive. We recognize the power of difference and are committed to championing diversity and inclusivity for all. The Commerce Product team oversees subscription management features for the company’s Direct-to-Consumer (DTC) portfolio that includes Peacock in the United States as well as NOW and Sky Showtime in international markets. Combined, we serve more than 100 million users in 25 global markets. Our 300+ person organization manages back-end billing and payments systems as well as the front-end journeys that enable them. It includes design, engineering, data, and product. The stakeholder groups outside of our team include strategic growth, marketing, viewing/content, customer care, and more. As a Product Manager on the Commerce “Upgrade and Retain (Mobile)” Product team, you will envisage, define, design, develop, test, and launch experiences that support business goals toward increasing subscription revenue and preventing voluntary churn on our mobile apps. You will do this by orienting your vision toward the unique traits of mobile apps, by critically examining the usage data and patterns of our mobile users, and experimenting with rigor. Your end-products and journeys will be elegant, honest, and innovative while delivering both the goals of the business and the wants of users. Of course, you won’t do this without help — you will collaborate closely with engineering, data, partnerships, design, research, and more. As a Product Manager, you will be at the center of all of these teams, inspiring innovation, advocating for best-in-class solutions, and driving alignment all along the way through execution. Reports to: Senior Director of Commerce Product, Upgrade + Retain (Partner Devices) Responsibilities: Developing a roadmap/backlog of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities across mobile devices. Monitoring performance of core mobile upgrade and retention journeys, developing a deep knowledge of how the flows technically work and user behaviors across them. Collaborating with Design and Engineering teams to brainstorm and evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most scalable and effective products. Identifying and leading new initiatives to drive subscription profitability and voluntary churn prevention goals; being able to effectively communicate your ideas to different audiences and influence them to understand your vision. Active, ongoing experimentation on production experiences; continually a/b testing to fine-tune our product journeys, learn, and iterate. Working with our Partner Devices team to develop a deep understanding of mobile platform capabilities that exist today and may be coming soon. Working with Legal to understand compliance requirements and propose product solutions that meet the needs. Operational work related to pricing and copy updates across your owned surfaces. Effectively and consistently communicate your work and priorities to your manager, working peers, and stakeholders.