Staff Site Reliability Engineer, Playout

NBCUniversal Operations & Technology is looking for a Staff SRE, Playout Engineering to provide technical leadership to a team of Site Reliability Engineers. This team drives reliability, observability, and operational excellence for cloud-based master control playout systems supporting all NBCUniversal live linear channels – NBC, Telemundo, Peacock Virtual Channels, etc. In this position, you will shape the reliability strategy for live linear playout—defining service levels, improving resiliency, and strengthening monitoring and incident response—so the platform can meet evolving business needs with predictable performance and availability. This role requires the ability to operate in a fast-paced environment. For systems in production, you will lead an on-call team and drive L1 and L2 troubleshooting, incident management and continuous improvement to maintain reliable distribution. Responsibilities Team lead for SRE engineers on playout Engineering team Define and manage reliability targets (SLIs/SLOs) and operational readiness criteria for playout services Drive incident response: establish on-call practices, lead major incident management, and ensure post-incident reviews result in measurable improvements Partner with engineering, product, and operations teams to improve reliability through capacity planning, performance tuning, and resilience testing Provide high-level conceptual drawings and operational runbooks to support architecture reviews, support readiness, and project planning Leadership in driving automation to reduce toil and improve reliability and mean time to recovery (MTTR) L1 & L2 support to maintain playout infrastructure/services for NBCUniversal including providing after hours on-call support select week Leadership in creating monitoring dashboards (Grafana) and proper alerts(teams/slack/ServiceNow)