Sr. Manager, Legal Innovation & Operations (Legal Technology)

Here you can: Serve as Legal's business and product owner for legal technology, leading discovery and user-readiness assessment across Legal practice groups, facilitating working sessions and focus groups to understand workflows, user needs, pain points, and adoption barriers, and translating findings into technology priorities, user requirements, and recommendations to the SVP. Serve as Legal's primary technical point of contact for Data & Legal Solutions, leading Legal's requirements, user acceptance testing, release readiness, and operational acceptance for AI and legal technology solutions, and contributing workflow, user-readiness, and adoption perspectives to use-case prioritization and scale recommendations. Lead discovery, piloting, evaluation, and integration of AI capabilities for Legal, including AI features within document management, Microsoft 365 Copilot, and connections between AI tools and Legal's content, in partnership with AI governance and Data & Legal Solutions. Define and oversee Legal's requirements for access, permissions, ethical walls, and confidentiality and privilege protections across the technology Legal uses, in partnership with AI governance, Privacy and Cyber. Oversee the day-to-day operation and administration of the legal technology currently supporting NBCU Legal, including document management, contract lifecycle management, and connected legal applications, along with their taxonomy, metadata, and workspace design. Lead user adoption, change management, and tool-specific training for legal technology and AI capabilities this role oversees, including quick-reference guidance and product demonstrations of legal technology at learning forums. Manage day-to-day operational relationships with legal technology vendors, including product roadmaps, service performance, support escalations, utilization, and licensing requirements; provide usage and roadmap input into renewal, commercial, and investment decisions led by the appropriate authorized owners, including the SVP, Procurement, and Finance. Provide clear, data-informed updates on legal technology health, program delivery, adoption, risks, dependencies, and tradeoffs.