Product Manager, User Experience

About the role We are looking for a Product Manager focused on User Experience to support shaping how customers discover, engage with, and enjoy content across Hayu & EMEA Networks DTC product propositions. Reporting to the Product Director, User Experience, this role looks after the end-to-end customer journey, from onboarding and homepages to search, content discovery, playback, engagement, and retention. You will partner closely with Design, Research, Engineering, Editorial, Marketing, and Data teams to create experiences that delight viewers and drive business outcomes. Key Responsibilities: Customer Experience Strategy Manage the experience roadmap across Hayu and Universal+ customer touchpoints. Define initiatives that improve engagement, satisfaction, retention, and content consumption. Develop a deep understanding of customer needs through data, research, and experimentation. Champion customer-centric thinking across all product decisions. Content Discovery & Engagement Improve content discovery through browse, search, recommendations, collections, and editorial experiences. Partner with Editorial and Programming teams to create compelling content journeys. Drive improvements to how customers find and engage with content. Optimise personalisation experiences across both propositions. Experimentation & Insights Establish hypotheses and success metrics for product initiatives. Run A/B tests, user studies, usability assessments, and customer research. Use quantitative and qualitative insights to inform prioritisation and product decisions. Foster a test-and-learn culture within the product team. Product Delivery Collaborate with Design and Engineering to define requirements, user stories, and acceptance criteria. Own UX-related backlogs and prioritisation. Ensure high-quality implementation and customer outcomes across all supported platforms. Align stakeholders around customer problems, opportunities, and solutions.