Manager, Partner Operations

The Partner Operations Manager is a member of the Platform Distribution & Partnerships (PD&P) Partner Operations team. You will be responsible for the smooth and efficient execution of operational processes that support PD&P business strategy, serving as the primary operations contact for assigned distribution partners and product workflows. You'll operationalize deal terms, manage in-market execution, monitor project and partner workflow performance and health, drive cross-functional execution, and identify and escalate risks as needed. Responsibilities Oversee the daily distribution of content to third-party streaming platforms, (v)MVPDs, and FAST distributors. Execute operational work required to fulfill business requirements in commercial distribution agreements and provide leadership with status updates on a regular cadence. Have expertise across linear, single live event, VOD, and FAST products and workflows to effectively oversee new distributor onboarding, key premieres and product & feature launches, major tentpole events such as the Olympics, and other priority initiatives. Partner with internal stakeholders, including the commercial deal team and Marketing, and external stakeholders, including distributors and vendors, to execute business goals and merchandising strategies that improve content discoverability. Own the full initiative lifecycle from planning through execution and in-market support. Proactively and reactively troubleshoot delivery and technical issues, improve team efficiency, and support achievement of service-level agreements (SLAs) and other key department metrics. Create root cause analyses (RCAs), as needed, that clearly and factually describe the incident and root cause, quantify impact, and identify corrective and preventive actions. Develop deep knowledge of assigned distributors and platforms to become a subject-matter expert (SME). Partner with end-platform owners to identify user experience (UX) and user interface (UI) opportunities that improve operational efficiency and support evolving NBCU content discoverability and merchandising needs. Collaborate cross-functionally with Technology, Advertising, Marketing, and Business teams to drive initiative execution. Serve as the Partner Operations lead and escalation point between business and technology teams, ensuring business needs are understood, appropriately planned, and successfully executed. Translate business terms into process and technical requirements, and manage initiative planning, testing, and execution.