Media Systems Engineer II

The Media Systems Engineer II is responsible for managing and developing the company’s Avid MAM. The Media Systems Engineer II will work alongside experienced professionals, contributing to the production and distribution of content across various platforms. This role is a great chance to dive into the media industry, learn from experts, and develop your skills in a dynamic environment. Job Duties: Supports the development of solutions that utilize our existing media systems to meet business requirements, helping to identify technological gaps and opportunities. Collaborates with the Media Systems Team and other departments within Operations & Technology (O&T), contributing to the execution of designs and supporting our business partners at Telemundo and NBC Universal. Utilizes project management methodologies, such as Agile, to organize tasks and ensure the delivery of projects that align with business needs. Participates in documenting and analyzing user stories/requirements, acceptance criteria, and success factors to ensure proposed solutions are effective. Assists related teams in meeting infrastructure requirements and participates in leading support responses and escalations for system issues. Supports change control processes for all media systems, including coordinating outages, deployment windows, upgrades, and system installations. Works with internal teams like Engineering, Operations, and Corporate IT to facilitate the proper implementation, availability, and operation of media management systems. Assists with software administrative tasks, including managing user rights/groups, maintaining workflows, and configuring interfaces. Contributes to quality assurance (QA) and testing efforts by assisting in the coordination, writing, and execution of test plans for software applications. Addresses user requests and issues related to media management systems, directing users to appropriate support teams, or resolving issues directly when possible. Aids in training staff on systems and supports the development of application support strategies and coverage schedules. Supports the development of system monitoring techniques and reporting methods to provide issue notifications, performance trends, and metrics for management. Works under the direct supervision of the Sr Director, Tech Ops & Software Eng and is responsible for completing any other tasks as assigned by Manager or Supervisor as needed.