VP, Commerce Operations

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive. We are seeking a Vice President of Commerce Operations to join the Global Streaming Platform team. Reporting to the SVP of Commerce Product, the VP of Commerce Operations will lead all “run” activities for the Commerce Product team. Responsibilities: Lead the strategy and delivery of three areas of focus – Billing Operations, Offer Operations and Production Management for four+ Global Streaming Platform propositions. Develop a vision and provide thought leadership that enable operational excellence and efficiency. Define metrics for global transactional success and fraud reduction. Manage and monitor success, providing executive level briefings and establishing strategies to improve metrics, aiding in broader OKR achievement. Own day to day relationships with Payment Service providers. Work with product and technology to evaluate relationships and establish best in class vendor management. Ensure compliance with all applicable laws and regulations related to billing, payments, and collections. Work and guide your team to work cross-functionally to recommend improvements to product functionality that will improve billing success, offer delivery and/or product configuration. Cultivate and led a team of 20+ team members