Manager Systems Site Operations

We are looking for a Manager of Systems to lead the team supporting the daily operations of our Back of House Applications, including facilities & asset management, operations, and employee management systems. In this role, you’ll be responsible for supporting end users, handling escalations, monitoring performance and developing solutions for business-critical systems. You’ll partner with internal IT teams, vendors and stakeholders to support and deliver technology that improves our business. You’ll also act as a leading advocate for change and process improvement to promote a culture of Operational Excellence throughout our organization. Responsibilities Hands-on participation in triaging support issues to ensure rapid resolution Ensure teams adhere to operational processes, such as change management, infrastructure & user compliance audits Provide guidance on best practices when leveraging technology to achieve business goals Define the overall strategy, standardization, and maintenance of software applications in support of business goals Manage direct staff including professional development, coaching and performance management Ensure preventive maintenance activities are implemented for supported applications to improve the availability of services Collaborate with internal teams and stakeholders to achieve operational and strategic goals Provide support and guidance for various hardware and software upgrades Establish strong relationships with software vendors to stay current on technology roadmaps and ensure SLAs are maintained Establish processes to drive continuous improvement of system availability & performance Develop and maintain system documentation and compliance with all regulatory and security controls Maintain health and consistency of application environments Manage on-call rotation schedule Additional management/leadership activities as assigned