Customer Support Specialist

The Customer Support Specialist will be a key member of the wider Customer Success Team. Providing a high level of customer service to the sales process for our distribution platform golfnow.com, the role will include duties such as making amendments to bookings and managing new bookings that are generated via the website. The ideal candidate will have a passion for providing an exceptional customer care experience and aspire to engage with customers and suppliers as part of part of a highly motivated team who strive to go above and beyond the clients’ expectations. In delivering the key responsibilities of the role, the Customer Support Specialist will engage in the following activities; Customer Service - Resolving product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the clients service requirements is fulfilled. Sales Support - Recommending potential products or services to clients based upon their individual needs. Booking Support - Daily support of the booking process through our website. Tasks include the processing of bookings that require manual intervention. Product Support - Assisting the account management team, support to include weekly availability checks and general club support duties. Relationships - Building relationships with key personnel both internally and externally at supplier level. This will include regular telephone conversations and email communications. Proactivity - Responding to and follow up of sales enquiries using appropriate methods. Coordination & Collaboration – Participation in meetings and team activities, including supporting efforts across the wider Customer Success Team. Project Involvement – Contribute to projects and initiatives that support the long-term growth aspirations of the brand.