Sr. Application Engineer

Summary The Ticketing Application Team is responsible for ensuring the various guest, parking, and valet entry systems are delivering a stable and fast service, whether it is E-commerce or at a POS. As a member of the team, you will help build, troubleshoot, and operate a wide variety of applications and ensure system uptime, responsiveness, and security. Bring your communication skills as you will interact with team members across the IT and business landscape and have an opportunity to be a direct contributor to exciting and new technologies. The Sr. Application Engineer role is an application owner and technical lead for projects. In addition, the Sr. Application Engineer will provide technical support relating to park ticketing systems. Sr. Application Engineers play a critical role that may include the analysis of business needs, research of potential solutions, leverage enterprise systems, coordinate, and drive solutions with third party vendors, collaborate on standard operating procedures, and transition support to the Parks Operations teams. You will work with a high-performance team that operates cross coasts which consists of Financial Analysts, Business Analysts, Operations Management, Engineers, Sr. Engineers, Lead Engineers, Architects, Project Managers, and Quality Engineers on deploying, operating, and contributing to new innovations as well as working on stabilizing, monitoring, and improving existing systems. Responsibilities Provide L2 to L3 support for day-to-day systems operations Provide 365-day 24/7 to support the year-round business of Universal Studios Hollywood Theme Park operations including holidays and weekends; Support requires an on-call rotation within the team Provide support for various hardware and software maintenance Analyze, design, document, and configure existing applications Ensure support queue is effectively managed and maintained via ServiceNow and Jira Collaborate with business stakeholders to establish proper standard operating procedures Collaborate with Leads, Project Managers, and Business Analysts in planning and supporting new technologies Collaborate with Quality Engineers to ensure proper testing and performance testing is completed before rollout Coordinate with other technical staff (Internal and external) to provide expertise toward driving solutions Ensure proper communication is sent to all business stakeholders, technical staff, and executive team Assist in the definition, configuration, support, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments