Manager, Operational Readiness, Technical Operations, Peacock

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. We are seeking a highly organized and strategic Manager of Operational Readiness to lead and coordinate the end-to-end technology preparedness for large-scale events across Peacock and our partner video streaming platforms. This role plays a critical part in ensuring the scalability, reliability, and operational excellence of our global live events—working cross-functionally to align technology, operations, and executive reporting. A strong candidate will have solid experience and a proven track record of delivering strategic large projects from planning to execution and be accountable for leveraging data, people, process, methodology, and technology to instill timely delivery. High-level responsibilities include overseeing scope, requirements gathering, project management, project tracking and reporting, and anticipating and communicating risks and issues impactful to projects’ successful completion. In this role you are effective at working independently and must exhibit strong collaboration, interpersonal and communication skills as well as the ability to work across functional areas and effectively drive multiple project efforts concurrently. You possess strong analytical, planning and organizational skills with an ability to manage competing demands. You are a proactive, creative, strategic thinker that is detail oriented and a problem solver. Responsibilities Include, But Are Not Limited To Lead the end-to-end planning and execution of large-scale live events, coordinating across business, content, and technology teams to ensure operational readiness. Own and maintain the master calendar of critical events, managing timelines, dependencies, and milestones to keep all teams aligned. Oversee platform scaling and readiness, ensuring all critical components are properly sized, tested, and monitored to meet expected load and concurrency targets. Partner with Change Management to implement appropriate change freezes and restricted windows during high-impact events to protect platform stability. Collaborate with operations teams to update and maintain runbooks, escalations, and Event Bridge plans, ensuring coverage and clarity for real-time support during large events. Track and validate the implementation of new features and functionality, confirming operational best practices and clearly communicating risks to stakeholders. Prepare and deliver weekly executive-level reports, summarizing event readiness and risk mitigation plans. Provide project oversight and stakeholder engagement for multiple large-scale initiatives, including reporting on progress, blockers, and delivery metrics. Support process improvements through analysis of current workflows, identifying opportunities for automation, simplification, or enhanced reporting capabilities.