Enterprise Partner Success Manager

In this role, you will specifically support our SportsEngine platform. As a strong team player, you will be responsible for providing unparalleled service to our existing Foundational Partner and VIP customers. Specifically, focusing on the optimization of our platform, product/feature add-ons, and improved customer processes. Job Duties In partnership with the Enterprise Account Managers, own the day-to-day aspects of the portfolio, focusing on successful product implementation, project execution, affiliate adoption, support escalation & performance management. Work between Enterprise Customers & Enterprise Account Managers to execute on a success plan that establishes critical goals and key performance indicators Collaborate with Product stakeholders to facilitate the Enterprise Feature Request & prioritization process Work closely with the Customer Support team to resolve client issues and concerns in a timely and effective manner Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization Foster a team atmosphere - support your teammates and share lessons learned Maintain accurate daily record of account activity using Salesforce.com Meet and/or exceed department metrics and goals Improve customer processes and optimization of our platform Assist Account Managers to drive growth of platform use Own key projects and set the standard by leading by example Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team