Sr. Manager, Procure to Pay - Operations

Job Description The Senior Manager of Procure to Pay (P2P), Accounting Operations plays a critical role in managing Versant's centralized day-to-day P2P operations. Reporting to the Sr. Director of P2P, this role supports the delivery of accurate, timely, and compliant procurement operations through accounts payable services and drives operational excellence across vendor onboarding, purchase order management, catalogue/guided buying management, goods/services receiving, invoice processing, disbursements, and issue resolution. The Sr. Manager will support BPO governance, policy compliance, standardization, and control execution while also overseeing a team of professionals responsible for delivering high-quality P2P services. Key Responsibilities Service Delivery Responsible for running the operational governance with the BU’s, and helping with urgent issue resolution, customer service, training, improving metrics that require business action etc., and the main point of contact with the business. Support overall PTP performance oversight by managing escalations, monitoring delivery, and assisting in operational routines where necessary. Partner with internal functions such as Strategic Sourcing and Procurement (as part of S2P), IT, T&E, Tax, and Treasury to ensure coordinated delivery. Maintain documentation and resolution logs for escalated purchase order, invoice, payment, and vendor-related issues. Support process improvement efforts and technology adoption, including SAP and P2P automation tools. Implementation of processes, systems, and or policies to mitigate exposure to financial risk, fraud, overpayments, and other risk related P2P activities. Standards and Controls Ensure adherence to internal policies, SOX requirements, and audit standards across P2P processes. Review and update P2P procedures, workflows, and internal controls documentation. Conduct regular reviews of vendor master governance and exception handling workflows. Partner with Compliance and Internal Audit to support external and internal audits, walkthroughs, testing, and remediation. Performance Monitor service delivery metrics including PO compliance, PO management, invoice aging, on-time payment rate, and exception volumes. Track BPO team and functional performance against SLAs and KPIs and escalate gaps to leadership. Contribute to reporting packages and dashboards highlighting P2P performance and risk indicators. People Manage and coach a team of P2P professionals and oversee day-to-day resource planning. Partner with the Sr. Director of P2P to support team development and cross-training. Create a collaborative team culture that drives efficiency, quality, and accountability.