Support Specialist, Partner Care (Interface)

At Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more. At Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences. Come join us as we work together as one team to innovate and deliver what’s Next. We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role will provide helpdesk support for internal and external users. Works with various technology vendors, golf course IT staff, and our sales team to reduce overall down time and expedite the completion of various technology related requests. Job Duties Provide a precise and timely resolution for requests submitted by our internal teams and external clients Assist in providing day-to-day Level 2 support for all aspects of the services related to remote tee sheet interfaces, core website issue resolution, new course additions, and general system troubleshooting. Ensure that all aspects of the service are documented, and that existing documentation is kept up to date Proactively look for preventative initiative to reduce total support and monitoring needs Respond quickly to any support issue and or outage related to our support queue Keep up-to-date knowledge of GolfNow.com/TeeOff.com, our internal inventory management system, our admin system and interface architectures Detail-oriented with a passion for problem solving and customer service Maintains positive working relationships with sales team, operations staff, tee sheet vendors, and internal technology staff Provide user acceptance testing of new website related products and services