Manager, Retention & Growth - CNBC Councils

CNBC, the world leader in business news, is seeking a strategic, data-driven Manager, Retention & Growth to lead key initiatives supporting the growth, engagement, and long-term value of CNBC Councils. CNBC Councils are exclusive membership communities that unite leading C-level executives across industries. Through curated programming, industry insights, and high-impact events, Councils provide senior leaders with opportunities to engage, learn, and influence. This position will play a pivotal role in optimizing the member lifecycle, enhancing retention, developing scalable engagement processes, and driving pricing strategy across all Councils. The ideal candidate brings a blend of executive relationship excellence, customer-centric thinking, and commercial acumen to help shape the future of membership success at CNBC. The individual will collaborate cross-functionally with Engagement, Sales, Marketing, and Business Operations to ensure a best-in-class experience for members, while also contributing directly to revenue growth through retention initiatives and pricing strategy development. What You’ll Do Membership Retention & Growth Strategy Own and optimize the end-to-end renewal process, from pipeline forecasting and outreach strategy to negotiation and close, in collaboration with Engagement Managers and Sales. Assist with proactive member health tracking and engagement scoring to anticipate and mitigate churn risk. Guide ongoing analysis of renewal performance, member behavior trends, and ROI metrics to drive data-informed strategy adjustments. Serve as a secondary point of contact for high-priority member issue resolution, ensuring timely and effective support that drives satisfaction and loyalty. Pricing Insights & Analysis Contribute data and insights to inform membership pricing and renewal strategy, in partnership with Finance and Sales. Conduct regular competitive benchmarking and market research to inform pricing strategy and ensure alignment with member value. Provide detailed reporting and analysis on pricing performance, renewal impact, and revenue optimization opportunities. Member Experience Quality Assurance Oversee the execution and continuous improvement of onboarding and membership transfer programs to ensure a seamless and engaging start to the member journey. Manage internal audits of member directories to maintain data integrity and operational efficiency. Partner with team leads to align member communications with retention and upsell goals, including email campaigns and engagement collateral. Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. What we’ll offer: At CNBC Headquarters in Englewood Cliffs, NJ, you’ll have access to great perks and amenities:  Sweat it out -- Free onsite fitness center with state-of-the-art equipment, plus daily group classes  Eat up -- Gourmet cafeteria with daily specials plus soup and salad bars  Extras -- Dry cleaning, shoe shining and sneak peeks   Don’t have a car? No problem! We offer free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City