Product Manager, Commerce Upgrade and Churn

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. About NBC Universal and Peacock: On the streaming team at NBC Universal, you’ll find more than a job. You’ll find a fast-paced, high-flying team of unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our team works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment. We are seeking to forge the next frontier of streaming through creativity, teamwork, and talent. We are a large organization that collaborates effectively because speed is critical. We challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. And we do it all in a culture of respect. We embrace authenticity and inspire people to thrive. We recognize the power of difference and are committed to championing diversity and inclusivity for all. The Commerce Product team in specific oversees subscription management features for the company’s Media Group portfolio that includes Peacock in the United States as well as NOW, Sky Showtime, and Showmax in international markets. Combined, we serve more than 100 million users in 70 global markets. Our 100+ person organization manages back-end billing and payments systems as well as the front-end journeys that enable them. It includes design, engineering, data, and product. The stakeholder groups outside of our team include strategic growth, marketing, viewing/content, customer care, and more. About the Role: As a Product Manager on the Commerce “Upgrade and Churn” Product team, you will conceive, define, design, develop, test, and launch experiences that support business goals toward increasing subscription revenue and preventing voluntary churn. You will do this by creating upgrade journeys for users across web, mobile devices, and TV platforms that are transparent and elegant. To do this, you will work with engineering, data, partnerships, design, research, and more. As a Product Manager, you will be at the center of all of these teams, inspiring innovation, motivating best-in-class solutions, and driving alignment all along the way through execution. Reports to: Principal Product Manager, Commerce Upgrade and Churn Responsibilities: Helping to develop a roadmap of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities. Monitoring performance of core upgrade journeys, developing a deep knowledge of how existing flows technically work as well as behavioral patterns for how users move between subscription products. Collaborating with Design and Engineering teams to evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most effective and fitting product outcomes. Identifying and leading new feature development initiatives to drive subscription profitability goals; being able to effectively communicate your ideas to different audiences and influence them to understand your vision. Active, ongoing experimentation on production experiences, continually a/b testing to fine-tune our product journeys and learn. Working with Legal to understand compliance requirements and propose product solutions that meet the needs. Operational work related to pricing and copy edit updates across your owned surfaces. Effectively and consistently communicate your work and priorities to your manager, working peers, and stakeholders.