Manager, Production Operations

INTERNATIONAL DIGITAL DISTRIBUTION NBCUniversal is a leader in providing entertainment programming to the US and international marketplaces. The International Digital Distribution division is responsible for the international distribution of NBCUniversal product to all forms of linear and digital media. This includes distribution of current and library theatrical movies, direct-to-video movies, documentaries and specials, plus all forms of television product – scripted TV series, non-scripted TV series, mini-series, animation and TV movies. ROLE PURPOSE The Manager, Production Operations will play a pivotal role in shaping the creative output across NBCUniversal’s AVOD portfolio on YouTube, Snapchat, TikTok, Facebook & FAST. Reporting into the Director, Content Production & Strategy, this role will assess workflow efficiencies, ensuring production aligns with ROI objectives and broader business goals. A key advocate for innovation, the Manager, Production Operations will supercharge our technological projects to improve processes within the AVOD ecosystem. Working closely with the internal and external Operations teams, they will be solutions focused, identifying recommendations for new and existing processes. The Manager, Production Operations will act as the team support for post-production. They will lead sessions to socialise and advise on improved ways of productivity to the Content Production team. Additionally, this role will provide operational assistance to new AVOD initiatives on an ad-hoc basis. RESPONSIBILITIES Strategically assess all video output on an ROI basis Internal champion of new technology. This involves the governance and expansion of our AI editing tools, ensuring use to its max capacity, with regular bugs and improvements fed to the Operations team Management of internal production software, such as Airtable and Frame.io, for internal creative briefs and in-house inventory Continually log all team creative output and compile monthly production reports Maintain and optimise file asset management systems and supervision of internal and external file deliveries Work closely with the Technical Operation teams for software/hardware needs and provide recommendations to improve efficiencies Provide end-to-end production support i.e. including but not limited to file issues, exporting, captions Advise on video technology enhancements for the AVOD team, holding quarterly 'Tips and Tricks' workshops for content production team on software updates (Adobe Premiere, After Effects) and improved ways of working Ad-hoc support for our FAST business