Content Designer/UX Writer, Commerce

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. Primary focus The focus of the Commerce Product Design Team is on the user experience for people who are purchasing and/or managing their streaming subscriptions. The journeys could include offers for new paid customers, transactions, plan upgrades or downgrades, cancellations, account linking, surveys, etc. This role reports to the Director of Product Design, Foundational Leads. As a Content Designer on our team, you will write messaging, design alternative explorations or advise on design layouts in Figma to clarify messaging, as well as develop, test, iterate, and launch experiences that are contextually relevant, exceedingly useful, and curiously entertaining. What we’re looking for in a candidate: You are a great writer who considers writing a form of design. You know how to form a narrative and propel people toward action using a minimal number of words—and you can show examples of this. You are self-motivated, scrappy, proactive, and adaptable—able to pivot easily, work on multiple tracks, and own both big ideas and practical daily output. No task is too big or too small for you. You understand information hierarchy, how to organize content both on a page and across an experience, the importance of user research, and user journey mapping. You can brainstorm future solutions and take steps toward them while working within the limitations of what’s possible now. You are meticulous about writing, with high standards when it comes to style, punctuation, and consistency. You can document work and have experience working with or creating style guides, design systems or internal reference materials, and/or conducting audits. You are accustomed to collaborating with designers and/or developers, and feel comfortable advising product owners, designers, executives, and other stakeholders on copy and content best practices, including those that apply to accessibility and SEO. You are confident and resilient enough to proactively seek collaboration, share work in progress with others, and parse feedback for continued iteration. You appreciate critiques, look for wins, and embrace failure as a chance to learn. What you will be doing: Writing, designing, and editing/updating copy that makes our global streaming commerce experience feel easy to understand and use. This includes offers, plan descriptions, transactional emails, CTAs, in-product messaging, notifications and error messages, FAQs, draft UX-friendly legal disclaimers/disclosures, and other touchpoints. Collaborating with product owners, designers, researchers, marketing, legal, data science, and/or engineering to successfully deliver products to market. Fulfilling or consulting on daily “short-order requests” and quick turnarounds as well as influencing messaging strategy, narrative, product flows and decisions, interface language, nomenclature, and other content for top initiatives and long-term iterations. Maintaining and helping scale accurate, consistent wording across a variety of contexts—including UI components—for different user cohorts, as well as auditing existing language and documenting content patterns for team reference. Building rapport with other teams to improve consistency across the end-to-end customer experience. Understanding and advocating for people who use our products—as well as the craft of content design itself. Embracing change and uncertainty with positivity, calmness, and a willingness to collaborate.