Manager, Ad Experience Reporting

The Manager, Ad Experience Reporting, is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue. You will be focused on ensuring the reporting analysts meet external and internal SLAs for all requests, that the QA queue is appropriately cleared out in a timely manner, and to help investigate discrepancies flagged by our internal teams and reporting tools. The top priorities are to maintain a strong working relationship with Account Management and Senior Operations Leadership and to work with their direct supervisor to implement process enhancements to best support the business. Responsibilities: Serve as the primary point of escalation for day-to-day digital client reporting deliverables. Oversee timely completion of all reporting requests, ensuring that internal and external SLAs are consistently met. Ensure that the QA queue is properly addressed in a timely manner and shifting resources when needed in times of volume increases. Provide guidance, direction, and support to reporting analysts to maintain quality, accuracy, and efficiency. Partner closely with Account Management to ensure reporting outputs align with client expectations and campaign needs. Maintain strong communication with Senior Operations Leadership regarding team performance and challenges. Monitor workflow, prioritize tasks, and allocate onshore/offshore resources to ensure smooth execution of all reporting requests. Proactively identify and resolve issues or bottlenecks in the reporting process to ensure smooth execution of all requests.