Supervisor Attractions

Job Purpose: As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Manager, you will be responsible for the growth and development of the Lead team, while maintaining strategic, financial, and daily operational plans that support overall Guest and Team Member satisfaction for the attraction. Job Summary: Responsible for the growth and development of Leads. Supervises the daily operation of the attraction in a Duty Management capacity. Maintains a strong focus on safety and positive internal and external Guest service. Maintains operational efficiency of the attraction during park hours and seasonal/special events, including assisting management in developing plans for high efficiency and low wait times through active participation in managing Guest flow experience. Helps ensure the artistic and thematic integrity of the attraction. Supports the Scheduling department by reviewing Team Member schedules weekly. Ensures the department understands and follows all company policies and procedures. Manages crisis situations, including Guest and Team Member medical/emergency incidents. Investigates incidents, including Team Member and Guest complaints. Advocates for active participation in all safety programs, including forming partnerships with the Environmental Health and Safety group. Supports Team Member and Guest satisfaction programs and ensure staff understands their importance. Ensures collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.