Technical Campaign Manager, Programmatic Sales Operations

NBCUniversal’s Advertising Products & Solutions team is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. The division services both internal and external customers in support of NBCUniversal’s $8B annual advertising business. The Programmatic Ad Operations team within Business Operations & Services is a close-knit, fast-paced team tasked with executing all programmatic guaranteed and private marketplace deals domestically and globally. The Programmatic Sales Operations Technical Campaign Manager oversees post-launch delivery and troubleshooting for programmatic deals. This involves ensuring campaigns are pacing toward their goals, identifying delivery blockers, and providing actionable recommendations to help clients optimize performance and scale effectively. The Programmatic Sales Operations team works side-by-side with the planning and sales team to ensure that advertising campaigns run smoothly and exceed client expectations. We are looking for a detail-oriented, technically savvy, problem solver with superior customer service skills and leadership qualities to join our team. Responsibilities Identifying technical issues with bids for guaranteed and non-guaranteed deal types, and working with appropriate cross-functional teams to find a timely resolution Lead live troubleshooting calls with clients, alongside Campaign Manager counterpart Attend weekly POD meetings to ensure sales, planning, and operations are in lockstep Setup regularly cadenced reporting to identify trends amongst creative failures within various ad distributors/ DSPs Must seek to gain knowledge within the Programmatic ecosystem to better support our internal and external partners Direct interaction with Programmatic Sales Team and Clients to ensure campaign fulfillment Advanced knowledge on programmatic deal setup within various SSPs, such as FreeWheel and Google Ad Manager