Business Systems Analysis Manager, Digital Workplace Solutions

NBCUniversal’s Enterprise Business Solutions Team builds products and digital capabilities that support organizations across NBCUniversal. The team partners closely with engineering and business stakeholders to create cohesive, scalable, end-to-end solutions that improve how employees access information, communicate, and engage across the enterprise. As part of the Enterprise Business Solutions Workplace team, the Business Systems Analysis Manager serves as a key Digital Workplace Solutions resource, partnering with Corporate Communications, Workplace stakeholders, Engineering, and enterprise technology teams to shape and optimize employee-facing digital experiences. The role provides expertise across digital workplace and communications technologies, including CMS and intranet platforms, web experiences, email and campaign technologies, event management solutions, employee engagement platforms, integrations, data, search, and emerging AI-enabled capabilities. Serving as a subject matter expert and strategic technology partner, the Business Systems Analysis Manager translates business and employee needs into scalable digital solutions, guides product and solution decisions, and helps ensure workplace platforms operate as an integrated ecosystem rather than standalone technologies. Responsibilities: Serve as a subject matter expert for Digital Workplace and Corporate Communications technology, including intranet and internet solutions, content management systems (CMS), email and campaign platforms, event technologies, employee engagement tools, analytics, search, integrations, and emerging AI-enabled workplace capabilities. Develop a deep understanding of employee journeys, business processes, content needs, platform capabilities, data, and integrations to identify opportunities to improve the digital employee experience. Analyze complex and sometimes ambiguous business needs and translate them into clear solution requirements, experience recommendations, and technology capabilities. Help define product vision, strategy, roadmaps, capabilities, and success measures for key Digital Workplace products and services. Partner with Corporate Communications, Engineering and other technology teams to translate strategic needs into scalable, connected digital workplace solutions. Evaluate platform capabilities, integrations, data sources, technical dependencies, and solution alternatives to inform product and platform decisions. Translate business and employee needs into actionable artifacts, including business and functional requirements, user stories, acceptance criteria, data requirements, and integration requirements. Own and prioritize product requirements and backlogs based on employee and business value, platform strategy, dependencies, and stakeholder priorities. Facilitate solution design and working sessions across Corporate Communications, Engineering, operations, and business teams to establish requirements, resolve complex issues, and drive decisions. Partner with technology vendors and internal Engineering teams to evaluate platform capabilities, solution options, integrations, and enhancements against business and employee experience needs. Define and monitor platform and experience success measures, using analytics, employee feedback, operational insights, and business outcomes to identify opportunities for continuous improvement. Establish reusable standards, requirements frameworks, and solution practices that improve consistency and scalability across the Digital Workplace portfolio. Mentor junior team members and help strengthen Digital Workplace, business systems analysis, and product practices across the team.