Vice President, Account Management

NBCUniversal Global Advertising & Partnerships is seeking a seasoned Vice President of Account Management to lead our account management team and drive growth within our organization. The ideal candidate will possess a blend of strategic vision, leadership skills, and a proven track record of strong client service. As the Vice President of Account Management, you will oversee a team of account managers, collaborate with cross-functional teams, and champion customer satisfaction and retention efforts. If you are a strategic thinker with a passion for super-serving clients and growth in a dynamic media environment, we invite you to apply for the Vice President of Account Management position at NBCUniversal. Key Responsibilities: Leadership and Team Management: Lead and mentor a team of 50+ One Platform Account Managers and Technical Account Managers, fostering functional excellence and supporting ongoing skill development. Collaborate with Sales and Planning leadership to ensure resources are allocated effectively to drive positive business impact. Build a culture of sharing and disseminate best in class work across the team and broader organization. Client Relationship Management: Set the strategic vision, agenda, and processes for client service, ensuring alignment with company objectives. Act as the primary point of contact for post-sale client activation escalations, resolving campaign-related and technical issues promptly, with specific focus in a streaming, programmatic and digital data set. Equip the sales team with key learnings and recommendations from campaigns, contributing to quarterly and annual reviews, exceeding client expectations and delivering on financial performance targets. Business Development and Strategy: Identify and proliferate customer trends; guiding KPI-driven customer success measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and providing strategies for upsell opportunities. Contribute to strategic business conversations with Sales leaders and key decision-makers to drive market share, volume, and revenue growth. Collaborate with cross-functional teams to identify and commercialize new products and services, driving the execution of strategic initiatives.