Manager, Talent & Leadership Development

About the Role We are looking for a Manager of Talent & Leadership Development to help us build the future of learning at Universal Studios Hollywood. This leadership role requires deep subject matter expertise across professional and leadership development to create and scale brand-new development opportunities across all Team Member populations. You’ll need end-to-end L&D experience including identifying organizational needs, building, and launching company-wide programs, facilitation, strong written and verbal communication skills, and stakeholder management. We believe that our Team Members and Leaders are our greatest strength. As the Learning and Organizational Development team, we strive to empower and unlock the potential in every Team Member at USH by developing and delivering high-impact programs, experiences, and initiatives. At The Core of This Role, You Will: Connect with stakeholders to understand skill gaps and conduct comprehensive learning needs assessments to identify core competencies and capabilities. Drive the vision and strategy for leadership and professional development. Gain a deep understanding of the USH business and Team Member population, balancing best practices and pragmatism to build processes and practices that align with USH’s culture. Coach and develop the team and provide feedback on programs and initiatives. Analysis and problem-solve with a data-driven approach to measuring program effectiveness. Key Responsibilities: Design, develop, and implement engaging learning programs aligned to organizational goals and strategy, designed to equip leaders with competencies, knowledge, and skills necessary to effectively lead and drive exceptional performance. Utilize a range of learning methods such as live instruction, on-demand coursework, e-learning, etc. to satisfy the need of all learning styles. Continuously update and improve programs based on industry trends, feedback from participants, and other evaluation data/insights. Facilitate instructor-led programs for Team Members, managers and executives in a way that provides a high-quality learner experience while achieving learning objectives. Ensure adoption and retention of programs and measure their effectiveness. Create and implement a clear and viable assessment model to measure results and return on investment in the short term and long term for all programs. Research, recommend, and manage external learning vendors to support development at all levels.