Sr Director Digital Platform Eng. & Ops

Technology Strategy & Delivery Leads the management of devops tech stack design, development, and deployment for UPR Digital and Technology Leads the deployment of public cloud, hybrid cloud, CDN/SCDN solutions to increase the “digital show quality” of applications/solutions; support the build out of the metaverse technical platform Drive the strategic direction for simple, scalable, flexible, secure, and cost-effective technology design & engineering Owns the digital technology platform lifecycle through successful hyper care of newly implemented applications; responsible for L2+ platform support 24 x 7 of global user base; post hyper care, will transition L1 support to monitoring/operations team Proactively manage a team of internal resources and external partners to achieve both best in class technology solutions while achieving speed to market. Drives day to day incorporation of high quality automation of processes, devops, quality engineering and management release, cloud into every-day work Platform Stability & Operational/Delivery Excellence Ensures achievement of consistently high platform reliability and uptime of newly developed digital technology solutions to ensure superior “Digital Show Quality” for Universal’s digital solutions Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration Ensure positive trend in key performance indicators of the digital platform Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of “scope creep” and business impact during transformational change Cross-Team Collaboration, Team Culture, Staff Development Lead and mentor direct reports/team members in day-to day management and administration of UPR digital transformation Provides clear executive decision-making and priority management; coaches and builds confidence in staff to make good business decisions using technology & analytical thinking Promote working culture of accountability and technology depth to support Universal’s physical and virtual business aspirations Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences. Lead by example & oversee a team of technologists (full-time employees, project hires, and partner resources) to deliver best-in-class solutions Budget Ownership Manage appropriate departmental budgets; review/approve related budget expenditures with “act as an owner” mentality. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Perform other duties as assigned