Problem Manager, Direct-to-Consumer

The Global Streaming Platform powers the best entertainment experiences from Peacock, NOW/WOW, SkyShowtime, and Showmax. When you join our team, you'll work across our dynamic portfolio supported by media industry leaders Comcast, NBCUniversal, and Sky. With unequaled scale, our teams make the most of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer a best-in-class consumer experience across more than 70 countries. Most importantly, we're backed by a culture of respect. We embrace authenticity and inspire our people to thrive. Here you can fly to new heights! Role Purpose The Problem Manager will be part of the Global Streaming Technology team and will work with the Resiliency and Platform Operations groups to track and prioritize the remediation of any software or systems issues identified in NBC’s Direct-to-Consumer platforms. We are seeking someone to join our team in a role that requires working during Eastern Standard Time (EST) hours. With this being a global organization, this role will collaborate with stakeholders based in the United States and the United Kingdom. this position requires flexibility to accommodate meetings and work requirements across these time zones, ensuing effectivie communication and project alignment with our global team members. Responsibilities Working with the Resiliency Auditors to track any identified resiliency or reliability risks Coordinate with the Incident Management team to ensure that root cause analysis for any critical or high priority incidents are completed and that any long-term remediation requirements are tracked Assess potential business impact (revenue loss, customer impact, etc…) of all problems are provide recommendation to business on urgency for remediation Consult with delivery teams to regularly review open risks and be an advocate for including risk remediation in the development roadmap Work with resiliency team to suggest tools and processes for identifying and remediating risks in the development pipeline, prior to production deployment