Manager, HR Ops Data Processing

Role Summary The HR Operations, Manager will be responsible for managing a team of specialists. Overseeing and serving as a primary backup for processing all workflow requests for organizational level and employee personal data information into the SAP HCM database. The HR Operations, Manager will act as the initial point for any items related to data processing and corrections while ensuring all transactional work and responses are completed according to the department's Service Level Agreement. This position will be based in Orlando, FL, and commute to a designated office reporting to the Sr. Director, HR Operations based in New Jersey. Responsibilities Accurately inputs individual or mass data into SAP HCM by use of Winshuttle scripting or data entry that includes but is not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job Attributes, Position, and Org Units. Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns. Facilitate system training and communications as needed. Fosters and maintains productive working relationships with team, HR community, and respective business partners. Review and assist with corrective audits and errors related to QA, Benefits, Payroll, and UKG for data integrity. Provides HCM data support for Human Resources staff and all associate end-users as needed. Conduct validation with reasonable checks and analysis of data received before making changes in the system to avoid errors. Acquire and maintain the expertise to provide support in NBCUniversal HR systems that include but not limited to (i.e., SAP HCM, myHR, O365 PowerApps, and Zendesk) Assists with ensuring successful Tier 2 resolution of data issues while meeting SLAs and providing excellent customer service for escalated issues coming into the Employee Data Processing team as well as cases generated within Zendesk. Develop strong knowledge of operational processes to understand data and reasonable checks on data received for input. Responds and completes transaction processing within the defined Service Level Agreements (SLAs). Identify and troubleshoot system issues and work with others (IT, HR partners, etc) as needed to bring to resolution including but not limited to testing. Initiates technology service requests to revise or develop existing or new HCM components for processing data. Works with leadership to ensure timely implementation and delivery of new functionality and enhancements Fulfils responsibilities in compliance with department and company policies and procedures. Develops and maintains procedural documentation of internal and external processes. Other duties and responsibilities may be assigned as needed.