Sr Manager Employee Relations & Investigations

Summary: The Sr. Manager, Employee Relations & Investigations will serve as a neutral party to investigate and facilitate the resolution of concerns of Team Members and managers, involving escalating allegations of unfair treatment, discrimination, harassment and retaliation. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong generalist skill set working in Union and Non-Union organizations. Essential Functions: Responsible for conducting in-depth interviews and investigations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to resolve problems and answer questions regarding HR processes specific to investigations and discipline; assisting with the preparation of disciplinary documentation. Develop and implement standardized processes for conducting investigations and tracking and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system. Provides guidance and direction to senior operations management and HR Business Partners on all matters related to employee relations. Ensures fair and consistent enforcement of policies and practices, and legal compliance. Ensures corrective actions are handled fairly and consistently. Works with individuals and groups to assess work environments to continue the culture of direct relationships with Team Members. Recommends options to senior operations management and HR Business Partners to help resolve conflicts, problematic issues, or concerns, and to bring systemic concerns to the attention of the organization and HR Business Partners for resolution. Regularly partners with NBCU Legal, HR Business Partners, and NBCU Fair Employment Practices on a variety of escalated sensitive matters. Independently manage assigned casework, bringing investigations to closure rapidly and definitively. Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation. Use sound judgment, discretion and creative problem-solving approach to conduct investigations and ensure the timely resolution of complex employee relations issues. Partner with Legal and deliver compliance training.