Director of Account Management - NBC Sports Next/SportsEngine

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  Come join us as we work together as one team to innovate and deliver what’s Next.   NBC Sports Next is hiring a Director of Account Management who will report to the Vice President of Sales & Account Management. This role will lead a team focused on helping our clients succeed and driving long-term growth. This role is all about building strong relationships, improving how we work, and finding smart ways to grow the business while working closely with senior leaders to align on strategy. Job Duties Team Leadership & Development Foster a culture of continuous improvement by building and leading a high-performing team that encourages, evaluates, and implements innovative ideas and solutions. Recruit, develop, and retain top talent while driving career advancement and succession planning across the organization. Conduct regular performance assessments to measure team effectiveness, engagement, and development progress. Strategic & Operational Management Collaborate on the development of annual budgets, compensation plans, and goal setting aligned with corporate financial objectives. Evaluate and optimize resource allocation to meet productivity goals while managing costs effectively. Standardize service level expectations, roles, and responsibilities across the team and in coordination with other departments. Client Success & Growth Ensure timely delivery of high-quality outcomes that exceed client expectations. Develop and implement scalable customer success programs with measurable goals, including segment-specific strategies, training, and marketing initiatives. Cultivate strategic relationships with key clients and partners to drive long-term value and growth. Go-to-Market Strategy Design and execute GTM strategies that exceed annual targets for customer acquisition, activation, retention, and product line expansion. Collaborate with senior leadership on both organic and inorganic territory expansion plans. Lead regular business reviews with executive leadership and direct reports to assess progress and align on strategic priorities.