Technology Operations Analyst

NBC Sports is looking for a Technical Operations Analyst to join our Sports Technology & Operations team. The selected candidate will be primarily responsible for maintaining the operational status of the NBC Sports Group's infrastructure. This Analyst will be providing 24/7/365 on-site support at our Stamford, CT office as well as traveling to on-location sporting events both domestic and international. We're looking for someone with a strong customer/client focus, great communicator, and someone familiar with the broadcast industry. Specific duties include but are not limited to the following: Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares. Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs. Escalate to the appropriate group when the clients’ needs are beyond the scope of this position Become familiar with each department and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment. Follow standard operating procedures; accurately log all tickets using the defined tracking software. Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls Base setup for new Cisco Switches Factory reset Cisco Switches deemed EOL Assist in Cisco IOS upgrades Basic Cisco Switch configuration changes on remote events as required IP and subnet changes as needed to establish connectivity to NBCU network Port VLAN switching Port Enabling post Port Security Violation event once source/cause has been determined Level I troubleshooting of network connectivity and performance. Findings escalated to Level II Networking Team for resolution guidance or handoff Other duties as assigned by the Support Desk Manager.