Sr. Manager Talent & Operational Learning

At Universal Studios Hollywood, we are committed to developing the best leaders and delivering world-class guest experiences through a culture of continuous learning. The Senior Manager, Talent & Operational Learning will oversee the design, delivery, and evaluation of professional, leadership, and operational development programs. This role leads the strategy for professional development pathways, supervisor and lead development, while also owning new hire orientation and operational learning across the park. With a strong balance of strategic design and hands-on delivery, this leader will ensure learning solutions align to business goals, build future leadership capability, and strengthen performance across our frontline and management populations. Key Responsibilities: Talent Development Lead the strategy, design, and delivery of development programs across professional, supervisor, and lead pathways. Oversee signature leadership programs for Leads and Supervisors, ensuring alignment to USH and UDX leadership competencies and business priorities. Partner with NBCU Talent Lab and UDX Leadership COE to manage nomination processes, prepare participants, and cascade enterprise-level leadership development programs. Curate and facilitate open-enrollment workshops and professional skills learning series. Consult with senior leaders and HRBPs to identify capability gaps and create targeted solutions that build capacity, improve team performance, and drive cultural transformation. Operational Learning & Orientation Oversee all operational training strategies for frontline Team Members, ensuring role clarity, technical competence, and guest service excellence. Lead the design and facilitation of New Hire Orientation experiences for park Team Members (Week One) and Back-of-House employees (Day One), creating consistent, engaging, and brand-aligned onboarding. Partner with divisional leaders to define onboarding and skills training requirements, ensuring training programs reduce ramp-up time and reinforce a strong service culture. Support global guest service strategies by aligning local training with enterprise-wide service standards. Team & Stakeholder Leadership Lead a team of learning professionals, setting vision, priorities, and development plans to drive high performance and engagement. Build strong partnerships with HRBPs, senior leaders, and operating divisions to ensure learning and development strategies directly support business goals. Manage budgets, vendors, and external partners to deliver cost-effective, high-quality learning solutions. Integrate learning technology (LMS, digital adoption tools) to scale and modernize training delivery, ensuring accessibility for a diverse workforce.