Principal Product Designer

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. Global Streaming Product Team Our team is the core engine that creates streaming products that delight customers globally, from sub-Saharan Africa to the streets of New York: we work closely with our design, technology, and business teams to create an unforgettable experience for our customers. We’re the problem solvers who find smarter and simpler ways to connect customers to more of what they love. We are currently building a Global Streaming Product team, who will steer our core global product to serve the business needs of each proposition (Peacock, NOW, Sky Showtime, and Showmax). Commerce Product Design Team This team’s focus is the experience of the end user who starts as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or cancel their subscription. As a Principal of Product Design of Commerce- Upgrade and Churn, you will report to the Senior Director of Product Design of Commerce- Upgrade and Churn. You will conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results. What we’re looking for in a candidate: We’re seeking a visionary design leader who excels in crafting intuitive, data-driven digital experiences—specifically for the post-purchase lifecycle, including subscription upgrades, downgrades, and cancellations. The ideal candidate will: Drive Strategic UX Innovation: Lead with creative thought, combining industry best practices with deep insights into human behavior to elevate the post-purchase journey. Deliver Impactful Business Results: Leverage your expertise in digital commerce to design experiences that boost the share of higher-tier subscribers (increasing ARPU) and reduce voluntary cancellation requests, directly impacting subscriber retention. Demonstrate Deep Domain Expertise: Bring a proven track record in UX and product design, particularly in subscription management or similar commerce contexts, ensuring every design decision is informed by robust data and consumer insights. Mentor and Collaborate Effectively: Act as a mentor and cross-functional leader, partnering seamlessly with Product Management, Engineering, and executive leadership to drive cohesive strategies and execute on bold design visions. Thrive in Dynamic Environments: Embrace a fast-paced, iterative work culture, adeptly balancing visionary ideas with practical execution while continuously asking “why” to refine and challenge the status quo. Communicate with Clarity and Purpose: Articulate your design vision with maturity and precision, engaging stakeholders in fact-based discourse to rally support for transformative initiatives. What you will be doing: Delivering end-to-end UX for high-value, consumer-centric digital products. Translating requirements to flows leveraging existing ones and/or establishing new flows. Growing the fidelity of UX flows while caring for potential edge cases and the nuances of the experience across various devices. Working with foundational leads: UX research, UX engineering, design systems, and UX writing. Formulating and communicating ideas and plans to peers, leadership, and engineering contributors. Balancing inputs from business, design, research, technology, and external partners. Collaborating with product owners and engineers to successfully deliver products to market. Developing talent and providing creative direction and mentorship to junior designers. Exhibiting a human-centered design approach to evolve our output and process. Maintaining a critical eye and an obsessive attention to detail. Advocating for a healthy and collaborative culture for our product organization.