PEP Coordinator, Guest Experience

The NBCUniversal Guest Experience team has an opening for Guest Experience Coordinator short-term position. This is an opportunity to join a dynamic team that delivers a one-of-a-kind experience to guests who visit 30 Rockefeller Plaza. This position reports into the Vice President of Guest Experience and requires the individual to be on site at 30 Rockefeller Plaza. The Coordinator role assists in the day-to-day audience operation and execution of our day time talk show and The Tour at NBC Studios. ESSENTIAL FUNCTIONS: Audience Services: Work alongside the Audience Services Team to deliver a smooth, efficient, and positive experience for all audience guests attending live show tapings at 30 Rockefeller Plaza. Manage and respond to all incoming communications across multiple show inboxes, including ticket inquiries, giveaway questions, charity ticket requests, and other audience related correspondence. Oversee the 1iota ticketing platform, coordinating audience invitations for each show, monitoring ticket demand and sell-out status, and ensuring clear, timely communication with ticket holders. Partner with the trade-outs team to execute and monitor giveaway distribution, ensuring timely fulfillment, issue resolution, and providing support to recipients Manage guest accommodation requests by providing thoughtful, personalized solutions to create a seamless and inclusive guest experience. Research and verify the nonprofit status of organizations in response to internal charity voucher requests Provide support to the Guest Experience team as needed NBC Studio Tour Ensure an exceptional Guest experience for all participants of The Tour at NBC Studios. Ensure the Tour Route remains in excellent condition by walking the route throughout the day, monitoring the functionality of all elements, and reporting any concerns to the appropriate departments. Performs Leader on Duty functions including adjusting Tour routes as needed, briefing Pages on updates or concerns, sending out a daily recap, and ensuring both opening and closing procedures are completed. Monitor Page attendance and maintain accurate daily report. Serve as liaison between the Guest Experience and A/V Teams, facilitating communication to resolve technical concerns efficiently.