Assistant, HR Service Center

Role Summary As a key member of NBCUniversal’s Corporate HR team, an HRC Assistant plays a vital role in delivering a seamless and exceptional employee experience. Our HRConnection team acts as an extension of HR and a strategic liaison to multiple functional partners, ensuring collaboration and consistency across the organization. By leveraging NBCUniversal’s extensive resources, we help employees navigate HR, Benefits, Payroll, and more—contributing to a best-in-class workplace culture. This role serves as the first point of contact for employees and HR business partners, providing accurate, timely, and consistent guidance on policies, processes, and procedures of varying complexity. An HRC Assistant is responsible for analyzing employee data and overseeing the daily intake, triage, and resolution workflow of inquiries through our case management system, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk, to document solutions and maintain knowledge resources. In addition to handling daily inquiries, an HRC Assistant may support special projects and have exposure to subject matter experts, gaining insights into best practices for resolving complex issues. This position offers hands-on exposure to HR operations and the full employee lifecycle, making it an excellent foundation for a career in Human Resources. Our Approach We support colleagues across NBCUniversal in ways that directly impact their employment experience. Because of this responsibility, we approach every interaction with collaboration, empathy, sensitivity, and professionalism—building trust and meaningful relationships along the way. Responsibilities: Customer Focused Respond to inquiries with accuracy, empathy, and professionalism on topics such as benefits, payroll, compensation, and policies. Analyze issues, identify root causes, and propose effective solutions that make employees feel supported and valued. Listen actively, understand needs, and make every interaction easy and reassuring. Valued Thought Partner Partner closely with HR business partners by sharing knowledge, best practices, and guiding them to the right resources to help them make well-informed decisions. Adapt guidance to reflect variations in policy and process implementation across NBCUniversal businesses. Continuous Improvement Identify opportunities to streamline processes and share creative solutions. Take ownership of your growth by engaging in learning opportunities and expanding HR expertise.