IT Process and Knowledge Manager

As the IT Process and Knowledge Manager, you will play a critical role in ensuring continuity and operational resilience across our Sports Information Technology teams. You will support IT operations through shadowing and knowledge building, maintaining process workflows, and enable team capability. The position drives training and knowledge enablement by designing onboarding programs, creating reference materials, and leading cross-functional knowledge transfer initiatives to mitigate operational risks. Additionally, this role will serve as a reliable backup resource ensuring seamless operations and business continuity. Key Responsibilities: Process Governance & Documentation Maintain a log of shadowing sessions and key learnings Own the development and governance of SOPs, workflow diagrams, and process documentation Collaborate with subject matter experts to validate accuracy and completeness, and continuously improve operational standards Building working knowledge systems, tools, and procedures for each role within the organization Organize documentation in centralized repositories for easy access and version control Training & Knowledge Enablement Design and deliver onboarding programs, training materials and quick reference guides to enhance team capability Lead cross-functional knowledge transfer initiatives to mitigate operational risk and ensure business continuity Support team members during transitions, vacations, or unexpected absences, ensuring seamless operations Operational Support Serve as a trusted escalation point for complex troubleshooting and issue resolution On-Air Newsroom Systems: Ensure reliability and uptime of iNews software for live broadcasts Cloud and Virtual Infrastructure: Coordinate disaster recovery and business continuity plans Telecommunications: Support communication systems for production teams Production IT Support: Promote consistent training through onboarding sessions, cross-training, and integration of Pluralsight courses tailored to IT support analysts Travel to support on-location broadcast sporting events both domestically and internationally. Ensure operational readiness and risk mitigation for live event environments Contribute to process improvement initiatives and represent IT operations in strategic discussions