Analyst, TechEx

As the IT Analyst, you will be the onsite technical support expert providing best‑in‑class IT services for USH Theme Parks. You will deliver desktop support and enterprise systems support across multiple business units, attractions, and park locations. You will be responsible for providing critical, time‑sensitive support to operational areas that require immediate assistance based on the nature of theme park operations (Attractions, Park Operations, Entertainment, Retail, Food & Beverage, Guest Services, Corporate Offices, etc.). Responsibilities: Demonstrate a strong customer service attitude and professional demeanor while providing support through the TechBar: a walk‑up request, incident, and break‑fix support counter Perform break‑fix and end‑user desktop support across multiple park and office locations, and provide second‑level support for software, hardware, and infrastructure‑related issues Travel to remote or off‑site locations as scheduled or as required to support park and business operations. Provide technical assistance and guidance to business partners, collaborating with internal IT teams and external vendors to deliver the best solutions for operational needs Configure, install, monitor, and maintain client workstation hardware and software; support a mobile and operational workforce Provide on‑the‑spot training and guidance to end users on system usage and technology tools Consult with customers and make recommendations on hardware and software solutions that meet business requirements while adhering to established IT standards Partner with internal IT teams to represent client technical needs for project planning, implementations, and standards development Work closely with operational technology teams to support critical park systems and assist with the implementation of new technologies in live, guest‑facing environments Serve as first‑line support for critical operational workspaces, including attraction control areas, entertainment venues, operations centers, and guest service locations Must be able to work flexible hours, including nights, weekends, and holidays, as required to support park operations, special events, and peak guest periods