Sr Analyst, TechEx

The Senior Analyst is a key member of Enterprise IT Operations, reporting to the Television Production TechEx Manager. This role includes hands-on desk-side support with broader operational ownership, including access to systems and tools to resolve issues end-to-end. You're a fit if you are a technically skilled, customer-focused professional who thrives in a fast-paced environment and takes ownership of critical services. Responsibilities: Serve as the primary, dedicated workplace IT support contact for a designated site, owning high‑priority and complex issues through resolution Provide end‑user workplace support across PCs, Macs, mobile devices (smartphones/tablets), and peripherals, including troubleshooting, software installations, upgrades/patches, and general support Install, configure, and refresh workplace devices for new hires and existing employees, including PCs, Macs, mobile devices, and peripherals Act as a liaison between end users, Subject Matter Experts, and cross‑functional IT teams (e.g., Business Technology, Infrastructure, Enterprise Services, Security), escalating issues as needed Conduct PC refresh pre‑site surveys to identify hardware, software, and procurement requirements Support small office moves, including workstation disconnects and reconnects Partner with Technology Engineering team to troubleshoot and resolve complex or cross‑platform issues Build and maintain relationships with key stakeholders; gather end‑user feedback and communicate trends or concerns to leadership Provide bi‑weekly updates on the overall health of client services support, including the impact of planned workplace technology, security, and infrastructure changes on the end‑user experience