Field Engineer - EMEA Region

Role Purpose The EMEA Region Field Engineer will be an Engineering representative for the Workplace Security Engineering systems team for NBCUniversal EMEA and APAC site projects and systems support of physical security functions. Responsibilities Provide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operations Maintain system health Manage day to day site issues: Access Control Systems: Enterprise Lenel; Video: Genetec; Lenel Standalone Systems System monitoring – Lenel, Genetec - cameras; archivers; readers, etc End-user System training: HID SAFE, Lenel, Genetec Liaison between business security operations and NBCU Engineering teams Document as-is / to be process necessary for day to day support Incident Response - provide remote & on premises support for hardware and software issues as needed Manage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions 24 X 7 systems support on a rotation basis Strategic Planning & Execution - ensure that local business aligns with Global Security Initiatives Change Management – implement and changes impacting production systems Participate in system upgrades Policy Alignment/Execution - able to assess impact for Global initiatives impact to local site businesses Align vendor activities based on business priorities Coordinate application installs with local desktop client services Manage demand via AutoNow ticketing system Develop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansion Document business processes and requirements in the sourcing of new technology solutions Provide ongoing engagement and communications to business and IT management Develop and deliver presentations to executive, business stakeholders and IT Management Ensure the quality of services and solutions to application user base, other application owners Collaborate with other NBCU engineering technology groups to identify achievable solutions, manage scope Ability to generate and manage project status reports, meeting minutes Ability to estimate project effort and maintain project budgets Ability to prioritize and handle multiple projects and initiatives Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, TEAMS Perform back-up functions of other team members when needed Foster automation using AI tools