Account Services Representative - BOLD Vets Residency - New York

The NBCUniversal Advertising Sales business has been united as one, seamless portfolio with a powerful ability to amplify an advertiser’s message and reach the right consumer in precise, targeted ways. With two broadcast networks (English and Spanish language), 17 cable properties and more than 50 digital properties, advertisers can build ideas around their brands that leverage our unparalleled range and diversity of networks, channels, and digital platforms. The NBCUniversal BOLD Vets Account Services Residency is a one-year, ASR program focused on hiring Veteran candidates into our Account Services division within Business Operations & Services. Through this program, you will gain hands-on experience, build relationships, and make an impact from day one. The program also offers ongoing training and development meant to prepare Veterans for potential full time staff positions within Ad Sales at the end of the program. In this residency, you will have the opportunity to work as Account Services Representatives, primarily responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to clients. Depending on assignment, residents will have the opportunity to work across our One Platform in Linear Sales supporting multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing. Client Service: Responsible for maintaining and monitoring all upfront and scatter deals in order management system Develop strong understanding of our products and capabilities to better develop solutions for advertisers Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines Deal Maintenance and Stewardship: Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients Steward deals through careful monitoring of delivery Offer recap packages to clients as needed and as available Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed Identification and resolution of invoice discrepancies and adjustments